horibetPrivacy Policy
This page describes what we collect when you use horibet and how we keep that data protected. We operate an online gaming and sportsbook platform serving users in supported jurisdictions. Our privacy commitments apply to every interaction—from account registration through gameplay, deposits, withdrawals, and customer support.
We understand that your personal information is sensitive. We collect only what is necessary to verify your identity, process your payments, and deliver our services. We do not sell your data to third parties for marketing purposes. We store your information on secure servers and follow standard encryption practices to prevent unauthorized access.
Our horibet privacy policy complies with data protection principles common across Southeast Asian jurisdictions. If you have questions about how we handle your data, our support team can explain our practices in detail. This policy applies to all users accessing horibet from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location where our service is available under local law.
What Data We Collect on horibet
When you register for a horibet account, we collect your email address, a password you choose, and your full name. This information is used to create and identify your account, send you service notifications, and recover your account if you forget your password.
To comply with anti-fraud and anti-money-laundering regulations, we also collect identity verification documents. We ask for a government-issued ID (national identity card, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We use these to confirm that you are who you claim to be and that your address is genuine. Our compliance team reviews these documents once during account setup—usually within 24 hours on business days.
When you make a deposit on horibet, we collect transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and the settlement status. We store these records to track your account balance, prevent fraud, and handle disputes.
We also collect data about your gameplay: which games you play (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or live-dealer tables), how long you play, your stake amounts, and your outcomes. This data helps us detect unusual activity, comply with gaming regulations, and improve our platform performance.
If you contact our support team, we record your messages and our responses. This data helps us resolve issues quickly and improves our service quality. We also collect technical data—your IP address, browser type, device type, and operating system—to diagnose technical problems and prevent attacks on our platform.
How We Use Your Data on horibet
We use your email and password to authenticate your login and prevent unauthorized account access. If you forget your password, we use your email to send a password-reset link—only you can click that link to create a new password.
Your identity documents (ID and proof of address) are used for KYC (know-your-customer) verification, which is a legal requirement we must complete before allowing deposits and withdrawals. Once verified, we retain those documents for our compliance records but do not share them externally unless required by law enforcement or regulatory authorities.
Your payment information is used to process deposits and withdrawals. We do not store your full banking details—payment processors handle sensitive credentials. We store only transaction records (amounts, methods, dates, and statuses) to reconcile your balance and resolve payment disputes.
Your gameplay data helps us monitor for fraud (e.g., rapid account creation and large withdrawals, which may indicate account takeover) and comply with gaming regulations in your jurisdiction. Your technical data (IP address, browser) helps us detect unauthorized login attempts and prevent attacks on our systems.
Your support messages are kept to resolve your issue and improve our service. If you report a problem with a game or a deposit, we review that data to investigate and respond to your concern.
We at horibet process your data only when we have a legal basis to do so—either to fulfill our contract with you (delivering gaming services and processing payments) or to comply with law. We do not process your data for purposes other than those listed in this policy.
Third Parties We Work With
We use third-party service providers to deliver horibet services. Payment processors (including e-wallet partners like mobile banking, local payment, online payment, e-wallet, mobile banking and bank partners like local payment, online payment, e-wallet, mobile banking) receive your transaction data to process deposits and withdrawals. These processors follow their own privacy policies and data-protection standards.
Our hosting provider stores our servers and databases. Depending on where our servers are located, your data may be processed outside your home country. We choose hosting providers that meet international security standards, but data transfers across borders may occur.
Our customer support platform may store your messages on external servers. We use service providers that comply with data-protection requirements similar to our own.
Game providers (Pragmatic Play, PG Soft, Habanero, and other software vendors) receive gameplay data to ensure fair gaming and detect fraud. They follow their own privacy practices, though we require them to protect data according to standard gaming-industry practices.
We do not sell your personal information to marketers or data brokers. We only share your data with third parties when necessary to deliver services, comply with law, or enforce our terms.
How Long We Keep Your Data
We keep your account data (email, name, identity documents) for as long as your horibet account is active. If you close your account, we retain your data for five years to comply with anti-money-laundering regulations and resolve any disputes that may arise after closure.
Your transaction records (deposits, withdrawals, gameplay history) are kept for seven years to comply with regulatory requirements and audit trails.
Your support messages and technical logs are kept for one year and then deleted, unless they relate to an ongoing dispute or investigation.
Identity documents (ID photos, address proofs) are kept in encrypted form and deleted after seven years unless a legal hold is placed on your account.
Your Rights and How to Exercise Them
You have the right to access your personal data. You can view your account information, transaction history, and gameplay records by logging into horibet and navigating to your Account dashboard. If you want a complete copy of data we hold about you, contact our support team and we will provide it in a readable format.
You have the right to request correction of inaccurate data. If your name, address, or other details are wrong, contact our support team to update them. We will verify the new information before making changes.
You have the right to request deletion of your data, subject to legal requirements. We cannot delete transaction records if they are required by law, but we can delete account data once regulatory retention periods have passed. Contact our support team to request deletion.
You have the right to withdraw consent for data processing that is not legally required. For example, if you no longer want us to send you service notifications, you can opt out. However, we cannot opt you out of data processing required for payment and fraud prevention.
If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority. We will cooperate with any investigation.
Cookies and Tracking on horibet
We use cookies—small files stored on your browser—to keep you logged into horibet, remember your preferences, and detect fraud. Functional cookies are necessary for the platform to work; you cannot disable them without losing access to horibet. Analytics cookies help us understand how users interact with our platform; you can disable these in your browser settings.
We do not use cookies for targeted advertising. Our cookies expire after 30 days of inactivity, and you can delete them manually from your browser at any time.
Contact Us About Privacy
If you have questions about our privacy policy or how we handle your data on horibet, contact our support team. We provide responses during business hours in English and local languages. For urgent privacy concerns, email our data governance team directly.
This policy was last updated in the current year and may be updated periodically as our practices evolve. We will notify you of material changes by email or by posting a notice on horibet.
Our privacy commitments are built on transparency, minimal collection, and strong security. We process your data only when necessary to deliver horibet services and comply with law. Your privacy is central to how we operate.