horibet Platform Account Terms
We at horibet operate an online gaming platform offering slot games, live-dealer tables, sports betting, and esports markets. Our members access these services through an account they create and manage on horibet. This document sets out the conditions under which we offer these services—what we require from members, what rights and responsibilities members have, and how we handle disputes or account issues.
Our terms apply equally to all members, regardless of whether they access horibet from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. We do not offer our services in jurisdictions where online gaming is prohibited by local law. Each member is responsible for verifying that their access and use of horibet comply with their own jurisdiction's regulations before opening an account.
The following sections outline the core policies we enforce on horibet: account creation and verification, deposits and withdrawals, bonus terms, game rules, dispute handling, and service termination.
Account Opening and Verification on horibet
To open an account on horibet, our members provide an email address, set a password, and confirm their email via a link we send. This is the initial registration step. To activate deposits and withdrawals, we require Know-Your-Customer (KYC) verification—our members upload a government-issued identification document (passport or national identity card) and proof of residential address (utility bill or bank statement dated within the last three months).
Our compliance team reviews these documents, typically within 24 hours on business days. We may request clarification or additional documents if the submission is unclear or incomplete. Once KYC is approved, the account is fully activated. Our members can then deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account (mobile banking, local payment, online payment, e-wallet), access games, and request withdrawals.
We do not permit duplicate accounts. If our members attempt to open multiple accounts under the same identity or payment method, we may suspend or close all accounts associated with that identity. Account names must match the member's government-issued ID. We do not accept accounts opened by third parties on behalf of our members.
Our Deposit and Withdrawal Policy
We at horibet accept deposits from verified members via five instant payment channels (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment for app-based transfers. We also offer four bank virtual-account options (online payment, e-wallet, mobile banking, local payment) for members who prefer larger transfers. Deposits are credited to the member's account balance immediately after the payment provider confirms the transaction. We do not charge deposit fees on our side—any fees are imposed by the payment provider.
Our members can withdraw their balance (including any session winnings) at any time by selecting a payment method and confirming the withdrawal amount in their account dashboard. Withdrawals are processed during business hours. Our compliance team reviews each withdrawal to ensure the account is in good standing (no pending disputes, no duplicate requests within 24 hours). Once approved, the withdrawal is sent back to the same payment method used for the deposit. E-wallet withdrawals typically settle within minutes; bank transfers settle within 1-2 business hours.
We reserve the right to delay a withdrawal if we detect unusual account activity, if the account has been flagged for review, or if there is a pending dispute. We will notify the member of any delay and provide an explanation within 24 hours. We do not permit withdrawals to third-party accounts—withdrawals must return to the original deposit account holder.
Bonus and Promotional Terms on horibet
We at horibet may offer promotional bonuses or free-play credits to new members or during special events (e.g., Idul Fitri, Idul Adha, Imlek, or Nyepi holiday campaigns). Any bonus we advertise will include clear terms—the bonus amount, the games it applies to, any playthrough requirements, and the expiration date. Our members must opt in to claim a bonus; they do not receive bonuses automatically.
Bonuses are non-transferable and cannot be withdrawn as cash. They must be used to play games on horibet. If playthrough requirements apply (e.g., the member must wager the bonus amount three times before withdrawing), we display this clearly in the bonus terms. Bonuses expire on the date specified; any unused bonus balance is forfeited.
We reserve the right to revoke a bonus if we detect abuse (e.g., a member claiming multiple bonuses using duplicate accounts, or exploiting a bonus error). If we revoke a bonus, we will remove it from the account and notify the member of the reason.
Game Rules and Outcomes on horibet
All games on horibet—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sports betting, and esports markets—operate according to published rules available in the game interface or our help section. Each game displays its paytable (for slots), house edge (for live-dealer games), or odds (for sports and esports).
We use certified random-number generators (RNG) for all slot and live-dealer games. Game outcomes cannot be predicted or influenced by our members. Each spin, hand, or result is independent. We do not offer "hot" or "cold" game settings or allow members to customize RNG behavior.
Sports betting outcomes on horibet are determined by the actual match results or tournament standings. We source match data and odds from official league providers (Liga 1, Piala AFF, Champions League, etc.). If a match is abandoned, postponed, or the result is contested by the league, we apply the league's final ruling to our members' bets.
Our horibet Security and Account Management
Our members are responsible for keeping their horibet login credentials confidential. We do not share passwords with members in any form. If a member believes their password has been compromised, they should reset it immediately via the "Forgot Password" link on the login page and contact our support team to review account activity.
We offer two-factor authentication (2FA) via email or SMS in the Account Settings section. Enabling 2FA adds a second verification step to sensitive actions (large withdrawals, account deletion). We recommend all members enable 2FA, especially if they access horibet from shared devices.
Our members can self-exclude their account or request permanent closure at any time via the Account Settings dashboard. Once closed, the account cannot be reopened, and any remaining balance will be withdrawn to the member's registered payment method after our compliance review.
How We Handle Disputes on horibet
If a member disputes a game outcome, withdrawal delay, or account charge, they should contact our support team with the following details: account username, date and time of the disputed transaction, game or event name (if applicable), and a description of the dispute. Our support team will investigate and respond during business hours—typically within 24 hours for standard inquiries.
We retain records of all member transactions, game results, and payment activity. If a member claims a withdrawal was not credited, we can verify this against our payment provider's logs. If a member claims a game outcome was incorrect, we can review the RNG log and game result record. If we find an error on our side, we will correct the account balance immediately. If our records match the transaction and the dispute is unfounded, we will explain our findings and the dispute will be closed.
Members dissatisfied with our dispute resolution may escalate their case to our management team for final review. Escalations should be submitted in writing via our contact form with supporting documentation. We will provide a final response within three business days.
Service Availability and Jurisdiction
We at horibet provide our services only in jurisdictions where online gaming is permitted by local law. Our members are solely responsible for verifying that their access and use of horibet comply with their jurisdiction's regulations. We do not offer our services to residents of jurisdictions where such services are prohibited.
If we become aware that a member is accessing horibet from a prohibited jurisdiction, we may suspend or close their account. Any funds held in the account will be withdrawn to the member's registered payment method after compliance review.
Our terms and this policy are governed by the laws applicable to the jurisdiction in which horibet operates. Any legal disputes arising from horibet will be resolved through the applicable legal channels in that jurisdiction.
Account Termination and Closure
We reserve the right to terminate or suspend a member's account if we detect: violation of these terms, fraudulent activity, use of multiple accounts to circumvent limits or exploit bonuses, payment fraud, or activity that suggests money laundering or other illegal conduct. Account termination is final; the member may not reopen the account under the same or a different identity.
If we terminate an account, any remaining balance will be held pending compliance review. If we confirm that the account closure was warranted, the balance may be forfeited. If we cannot confirm wrongdoing, we will withdraw the balance to the member's registered payment method.
Our members may close their account voluntarily at any time via Account Settings. A voluntary closure is effective immediately, and any remaining balance will be withdrawn to the member's registered payment method within one business day of closure.
We at horibet reserve the right to update these terms at any time. We will notify members of material changes via email at least 14 days before the changes take effect. Continued use of horibet after the notification period constitutes acceptance of the new terms.